Other Holiday Info
The air holidays and flights shown are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 2640 (verify). ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more (opens a new window).
Included in the holiday price
- Return scheduled flights in economy class. Supplements may be payable to travel with a specific airline, airport (Heathrow, Gatwick, Manchester) or to upgrade to Club Class. We will arrange holidays without flights, for stays of 7 or more nights - please contact us for prices.
- Airport/Hotel/Airport transfers (unless car hire has been arranged or otherwise stated)
- Accommodation as described
- Meals as indicated
- Hotel service charges and local taxes
- All airport charges and taxes
Not included in holiday cost
- Transport to/from UK airports.
- Any surcharges (Fuel, currency or Government action) levied as a result of any increase in costs outside our control.
- Travel insurance which is optional but recommended (Insurance premiums).
Child Reductions
Infants under 2 years of age on the date of travel will be charged a nominal fee (about £40) for the air fare (no seat will be allocated). Most hotels make no charge for cots and food should be paid direct to the hotels in question. Children aged 2-12 years may qualify for a reduction when sharing a room with 2 adults. Children not sharing with 2 adults are not eligible for any hotel reduction but will get a reduction on the air-fare if they are under 12 on the date of travel.
Hotel Classification
The grading of hotels in Morocco can be confusing. Moroccan standards or ratings should not be compared with those of other countries. Hotel classification is the sole responsibility of the Moroccan authorities and bears no relation to the prices we have negotiated individually with hotels. The authorities can change a hotel grading without prior notice. There are differences between the standards of different hotels of the same grade.
Hotel Accommodation
It is very important to remember that descriptions of hotel rooms in this brochure apply to standard twin-bedded rooms. Single rooms are usually a standard twin room for sole occupancy. The allocation of rooms is at the discretion of the hotel. Requests for specific rooms or positions within an hotel cannot be guaranteed although every effort will be made by the hotel to comply with your specific requests and every effort is made by The Best of Morocco in passing on your specific requests.
If you have ANY complaints about ANY of the hotels in which you stay, you should bring these to the attention of the hotel management immediately so that the problem can be resolved during your stay. If you encounter a problem and mention it to the Reception or Manager and nothing is done about it, then we suggest you put it in writing to them and send a copy to us on your return which will enable us to deal with it on your behalf. Dress in almost all hotels is informal.
Suites
Many hotels offer suites at a variety of supplements. It should be noted, however, that the term "suite" is often used quite loosely in Morocco and does not necessarily denote what is conventionally accepted as a suite with separate bedroom and sitting room. The terms "Royal", "Ambassador" or "Pasha" are often used and should not necessarily lead you to think that these suites will have 2 rooms, a sitting room, terrace and butler - they may simply be larger than the standard rooms.
Hotel Facilities
Most hotels list air-conditioning as a feature, but Morocco has an energy conservation programme, so you may find this facility only functions at certain times of the day/night and on rare occasions, is shut off completely - this is more likely in the south of Morocco where power cuts occur from time to time.
It must be noted that some hotel facilities, as described in this brochure, may, at certain times not function fully. This may be due to many reasons e.g. a pool being emptied and cleaned. These decisions are part of normal hotel running and are at the discretion of the hotel management. If, however, we are made aware of any closure or of any other alterations to the hotel description, we will pass this on to you as soon as we can, though it is rare for hotels to give tour operators advance notice of works or changes within the hotels. Neither the hotels used nor The Best of Morocco accept responsibility for anything outside their private grounds e.g. noise or construction work near to the hotel.
All rooms at all hotels featured in this brochure have private bathrooms with shower and or bath, w.c. and many also have a bidet.
Heated swimming pools
Some hotels claim to heat their pools during the winter months. However, what they call "heated" and what we call "heated" may not be commensurate and Best of Morocco accepts no responsibility for the definition of "heated" nor the distinction of Winter months.
Agents / Representatives
Unlike large mass tour operators, our clients are not pestered by daily visits from reps selling excursions, car hire etc. We have our own office in Marrakech which can be contacted for help and advice and in case of a problem by clients who are not staying in Marrakech. Their phone number will be supplied with your tickets. In some other places, we have appointed local agents who will look after your needs. Otherwise, your contact is through the hotel who may also provide pre-arranged transfers. Most of the small places, especially in remoter areas and in the south do not have local agents.
Travel Documents
About two weeks prior to your departure, we will send you complete travel documentation i.e. flight tickets, transfer and hotel vouchers, itinerary with hotel and Agents fax and phone numbers, luggage labels etc and our comprehensive Travel Information booklet.
Alterations / Cancellations to Holidays
If you need to alter your reservation after it has been confirmed and invoiced, an amendment fee of £50 per booking will be charged for itineraries of up to 3 hotels, thereafter £25 per additional hotel. If, for any reason, you have to cancel your holiday (see our Booking Conditions for cancellation scale of charges) travel insurance, under certain conditions, will protect your deposit or charges levied as a result.
Itinerary Changes Whilst in Morocco
Should you decide to deviate from your planned itinerary after your arrival in Morocco for whatever reason, any resulting costs must be paid direct to those providing the additional or alternative services prior to your departure from Morocco. Our office in Marrakech is not able nor authorised to make refunds. Any claims or requests for refunds must be made through our office in England on your return.
ANY UNUSED PRE-BOOKED ACCOMMODATION, SERVICES OR FLIGHTS ARE NOT REFUNDABLE irrespective of what any receptionist at hotels may tell you.
Passport / Visa / Health Requirements
A full British / E.E.C. 10 year passport with a minimum of 6 months validity is necessary. At the time of printing, no visas or vaccinations are required for entry into Morocco. Non British nationals should contact the Moroccan Consulates Visa section in London 0207-581-5001.
Call to Prayer and Ramadan
It should be noted that the first call to prayer occurs in the early hours of the morning. Since this is often a loud siren or amplified singing it may awaken light sleepers or those in riads close to a mosque. As one of our clients mentions, "The magical sound of the natural voice singing the call to prayer from the Minaret is entirely lost because of the crude amplification!"
For more information about visiting Morocco during Ramadan, see our page about Ramadan.
Remember
Whenever you travel abroad, the way of life and the local customs are naturally different and, for many people, this is all part of the excitement. So please do not be too hasty in condemning a little slow service or the occasional cool meal in restaurants. Take people as you find them not as you would like them to be. In Morocco especially, spare a thought for the religious customs e.g. the call to prayer five times a day commencing at sunrise.
Website / Brochure Accuracy
We have taken great care to ensure that the information contained on this website and in our brochure is correct. However, we must point out that sometimes, particularly early or late in the season, some hotel and resort facilities may not operate. Unfortunately such events are beyond our control.
All holidays are subject to the terms and conditions as set out in our Booking Conditions whether you have signed the booking form or not.
Your Security
THE BEST OF MOROCCO LTD. is fully bonded and holds an Air Travel Organisers Licence. Our ATOL number is ATOL 2640 (verify). ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more (opens a new window).
