Booking Conditions
The following conditions apply to the contract made upon acceptance of the booking by THE BEST OF MOROCCO LIMITED (hereafter known as the company) provided the person signing the Booking Form has the full authorisation of all named individuals to enter into this contract.
The air holidays and flights shown are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 2640 (verify). ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more (opens a new window).
A deposit of £175 per person will be required or, in the case of a late booking (i.e. within 8 weeks prior to the departure date) payment in full must accompany the completed Booking Form. Thereafter the balance of the holiday is due 8 weeks prior to the departure date (the due date will appear on the printed invoice and no reminders will be sent). Should the balance of the holiday not be received by the due date the Company reserves the right to cancel the holiday, after due notice, and the client forfeits their initial deposit.
Upon receipt of your Booking Form and, if for any reason, the Company cannot confirm your first choice and an alternative is unacceptable, we shall return your deposit in full.
Credit card transaction fees
A transaction fee will be applied to any payment made by credit card. No transaction fee applies to debit cards. The fee is 1.95% of the value, except for American Express for which the fee is 2.5% of the value.
Passport, visa and health requirments
It is the clients responsibility to ensure that they meet the requirements to be permitted entry into Morocco and re-entry to the country of origin, including any passport, visa or health requirements. For UK passport holders this includes 6 months validity on the passport beyond the date of return from Morocco.. the Company cannot be held responsible for missed holiday or repatriation costs caused by the failure to meet these requirements.
Cancellation By The Client
Any cancellation of a booking after an invoice has been produced, must be made in writing to the Company by the person who signed the Booking Form. If notification of cancellation is received more than 8 weeks prior to the departure date only the deposit and Travel Insurance premium is forfeited.
Cancellations received less than 8 weeks prior to departure, the following scale of cancellation charges will apply (there will be no refund of insurance premiums and premiums are not transferable).
- Less than 8 weeks: 30% of the total invoice
- Less than 6 weeks: 40% of the total invoice
- Less than 4 weeks: 50% of the total invoice
- Less than 2 weeks: 80% of the total invoice
- Less than 1 week: 100% of the total invoice
Exception: Where a holiday booking includes a stay at Caravanserai during the Christmas period of 22 Dec - 2 Jan, a non-refundable full payment is to be made by 15 November - i.e. there is a 100% charge from that date.
If, due to unusual circumstances, the balance of the holiday has not been paid and the booking is subsequently cancelled within the 8 week period prior to departure, the client is still liable for payment to the amount as set out in the above scale of cancellation charges.
If, however, you have taken out travel insurance you may be able to recover the above charges if the reason, backed by official documentation, falls within the parameters of the insurance policy. (See Travel Insurance details).
Client Amendments
Should an amendment by a client be requested outside the 8 weeks before departure date, and provided the Company can confirm such a change, an amendment fee of £50 per booking will be imposed for itineraries of upto 3 hotels, thereafter £25 for each additional hotel. Amendments made within the 8 week period will be treated as cancellations and re-bookings. The normal cancellation charges will then apply. All amendments should be in writing, signed by the original Booking Form signatory.
Itinerary Changes Whilst In Morocco
Should you decide, whilst in Morocco, to deviate from your planned itinerary any additional expense resulting from such an action must be paid direct to those providing the service. No Refund Will Be Considered For Unused, Prebooked Accommodation, Services Or Flights.
Surcharges
The price of your holiday is based on rates as advertised in the Financial Times and is subject to surcharges on the following items: governmental action, currency, aircraft fuel, overflying charges, airport charges and increases in scheduled airfares. Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance or amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the amended invoice. Any surcharge applicable will be advised NO LATER than 35 clear days prior to the departure date.
General
We accept responsibility for ensuring the holiday which you book with us is supplied as described in this brochure and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers save where they lead to death, injury or illness except as provided in the following paragraph. In respect of the services provided by air or sea carriers, our liability in all cases shall be limited in the manner provided by international conventions.
We accept responsibility for death, injury or illness caused by the negligent act and/or omissions of our employees or agents together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment (other than air and sea carriers performing any domestic, internal or international carriage of whatsoever kind). We will accordingly pay to our clients such damages as might have been claimed in respect of death, illness or injury caused by negligence, as accepted under English Law, of our employees, agents or suppliers contracted or sub-contracted by us to provide any part of the arrangements for your holiday.
If war, threat of war, civil unrest, closure of airports, industrial action, threatened or actual terrorist activities or any other event (condition are defined by the Commonwealth and Foreign Office in London, and not the State Department in Washington) outside the control of the Company, either delays or extends the holiday or compels a change in the holiday arrangements during the holiday, the Company cannot accept liability for any resulting loss, damage or expense and no refunds will be made.
If We Have To Cancel Or Alter Your Holiday
The Company guarantees that, subsequent to the date when the final balance of the tour, holiday or other travel arrangements becomes due, the Company will not effect cancellation, unless this becomes necessary as a result of force majeure or where the client defaults in payment. If prior to, or subsequent to the commencement of the holiday, a material alteration did become necessary through unforeseen circumstances or force majeure, every effort by the Company will be made to offer a suitable alternative. If this change occurs prior to departure you will be offered the choice of (a) a suitable alternative (b) another available holiday or (c) the opportunity to cancel with a full refund.
Note: Material alterations shall not include delays in departures on tours, holidays or other travel arrangements caused by weather conditions, technical problems to transport, strikes, industrial action or other circumstances beyond the control of the Company.
Complaints
In the event of any dissatisfaction with the accommodation or any other service provided by the Company, the matter MUST be reported immediately to the organisation concerned (i.e. Hotel Manager, Agents etc.) so that immediate action can be taken to remedy the problem. Thereafter the matter must be referred, in writing, to the Company within 28 days subsequent to the clients return.
Misadventure
Where appropriate and subject to the Companies reasonable discretion, the Company will afford general assistance to clients who through misadventure, suffer illness, personal injury or death during the period of the holiday arising out of an activity which does not form part of the foreign inclusive holiday nor of any excursion offered through the Company. Where legal action is undertaken by the client, with the prior agreement of the Company, initial legal costs associated therewith shall be met by the Company providing a request for such assistance is received 90 days from the date of the misadventure. Total costs for any assistance shall not exceed £5,000 per booking form. In the event that there is a successful claim for such costs against a third party or there being a suitable insurance policy/ies in force, costs actually incurred by the Company shall be recoverable from the clients. Note: Claims in respect of liability and quantum fall within the exclusive jurisdiction of the courts in Morocco where the contract was entered into.
Cancellation Or Delay Of Aircraft Or Other Transportation
We do not accept liability for any additional cost which you may incur as a result of delays or cancellation of international or domestic flights or any other transportation for any reason beyond our control. We regret that it is not possible to recover the cost of unused, pre-booked accommodation or service. Any additional costs involved in such a delay are to be met by the client. If delay is caused by technical problems, the airline will normally provide airport meals and accommodation where necessary. However, if caused by bad weather, strikes, traffic control etc., the airline will seldom offer any compensation as the delay is outside their control. (See Travel insurance policy for possible recovery of these costs).
Important Note
This brochure(Web site) is issued on the sole responsibility of the Tour Operator. It is not issued on behalf of and does not commit the Airline(s) mentioned therein, or any Airline whose services are used in the course of the holiday(s). Passages are booked and/or tickets issued subject to the terms and conditions of the carriers and/or principals concerned and not otherwise.
Travel Insurance
It is a requirement that you must be insured during your holiday. This may be arranged by yourself or though The Best of Morocco.
We have arranged through G. J. Sladdin & Co. Ltd an insurance for any person travelling on any holiday advertised in this brochure. The full terms, conditions and exclusions are incorporated in the Master Policy which is held by us and a full copy of the policy wording will be sent to you with your Confirmation and Account.
Important: When taking out insurance
- You must not be travelling against medical advice or for obtaining medical treatment.
- You are unaware of any reason why the holiday may be cancelled or curtailed.
- If you or a person on whom the booking depends have suffered from any chronic or recurring illness requiring consultation during the 12 months prior to the booking you will need to advise Insurers and obtain agreement to be covered.
| Summary Of Benefits | Sums Insured upto £ | Policy Excess £ |
|---|---|---|
| Cancellation charges | 5,000 | 60 |
| Medical expenses | 5,000,000 | 100 |
| Hospital benefit | 15 per day, 600 max | |
| Curtailment | 5,000 | 60 |
| Personal accident | 25,000 | |
| Baggage | 1,500 Single article limit 250 Overall valuables limit 250 | 60 |
| Personal money | 500, Cash limit 250 | 60 |
| Personal liability | 2,000,000 | 100 |
| Delayed departure | Travel delay benefit up to 200 Abandonment up to 5000 | 60 |
| Missed departure | Europe 600, Worldwide 1,000 | |
| Lost passport | 250 | |
| Hijack | 1,500 | |
| Legal expenses | 10,000 |
A 24 hour emergency assistance service is available so that any insured person may request help in the event of a medical emergency whilst on holiday.
Children (18 years and under)
This insurance is free for children up to and including 18 years of age when accompanied by an adult travelling with this insurance.
General Exclusions
Winter sports, aviation (other than as a fare-paying passenger in a licensed aircraft), sub-aqua activities and other hazardous pursuits. You MUST take all reasonable care to avoid loss or damage in respect of which the Company is or may become liable under this policy. In the event of any damage or loss where a claim may be actioned, the incident MUST be reported to the appropriate authorities within 24 hours and written documentation obtained to support any claim on the insurers.
Commencement of cover: Loss of deposit/cancellation applies immediately upon receipt of premiums, all other sections apply at the date of travel. All claims MUST be handled direct to G. J. Sladdin & Company Ltd, 17 Claire Road, Halifax, HX1 2HZ (and not to the Best of Morocco Ltd).
